Legal
Refund and cancellation policy
Last updated 13 November 2026. A short summary comes first, then the full text.
The short version
Nothing can be booked or charged on Farther yet, so there is nothing to refund today. When booking opens, every flight, stay and ticket will show its own cancellation and refund rules in plain words before you pay.
This is a draft policy for when booking opens. It is published now so the approach is clear. [Legal review required before any booking goes live: travel agent licensing, consumer law and payments.]
Today
Farther is in preview. Every price is a labelled sample, and we take no payments. You cannot book, so no refund is due. Joining the waitlist is free and you can leave any time from the link in any email we send.
When booking opens
- Each item in your trip will show its own cancellation and change rules before you pay, in one short summary.
- The total you pay will include every compulsory fee, so a refund is worked out from a price you already saw.
- After you book, the Manage booking page will show what you can change or cancel, and what it would cost, before you confirm.
Whose rules apply
Airlines, hotels and activity providers set their own refund and change rules, and those rules decide what you get back for that item. We show you the rule at the time of booking. [Decide and state: whether Farther charges its own service fee, and if so whether it is refunded. Decide and state: whether Farther acts as an agent or as the seller, which changes who is responsible for the refund.]
How to ask for a refund
Use Manage booking where the item allows it, or email hello@getfarther.net with your booking reference. [Reply time to confirm.] Where the provider owes you a refund we will pass your request on and tell you what happens next. [Refund timing to confirm with the payment provider.]
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. If a service has a major problem, or is not provided as described, you may be entitled to a refund, a replacement or compensation whatever a provider’s own rules say. These rights cannot be excluded.
Price changes and failed payments
- If a price changes before you pay, we show what changed and by how much, and you choose whether to continue.
- If a payment fails, your card is not charged. If you ever see a charge for a failed payment, contact us.
See how prices work and the terms of use.
Contact
Questions about refunds: hello@getfarther.net.